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Support Technician

Company Description

Excite Tech delivers comprehensive technology solutions with a strong focus on addressing each client’s unique needs and consistently exceeding expectations. The company provides fully managed IT services, network management, onsite and remote support, website design, communications management, and cloud services. Excite Tech primarily serves small to medium-sized businesses, non-profits, and educational institutions across the Southeastern United States. The team prides itself on complete customer satisfaction and a forward-looking approach to technology. The company culture emphasizes reliability, responsiveness, and continuous improvement in service quality.

Role Description

The Support Technician role at Excite Tech is an on-site position based in the Shelby, North Carolina area. The Support Technician will provide front-line technical support to clients, including diagnosing and resolving software, hardware, and network issues both in person and using remote support tools.

You'll work directly with clients and experienced technicians in a collaborative, family-oriented environment. No two days are the same—you'll support a variety of organizations including schools, nonprofits, and businesses while building valuable real-world IT experience.

Responsibilities include handling support tickets, responding to phone and email requests, documenting issues and resolutions, and escalating or researching complex problems when necessary. The role will involve installing, configuring, and maintaining workstations, servers, basic network devices, and common business applications. The Support Technician will collaborate closely with other team members and communicate clearly with clients to ensure prompt resolution, minimal downtime, and a high level of customer satisfaction.

The ideal candidate is dependable, organized, and eager to grow professionally in a fast-paced technology environment. Success in this role requires both strong technical abilities and a genuine commitment to providing exceptional customer service. If you enjoy solving problems, helping people, and working with a team that values integrity and responsiveness, we'd love to hear from you!

Qualifications
  • Strong technical support and troubleshooting skills, with experience resolving common software, hardware, and network issues
  • Solid foundation in information technology concepts, including operating systems (primarily Windows, Mac, & ChromeOS), basic networking, and common business applications (Microsoft Office 365 Apps, Google Workspace, etc.)
  • Effective communication skills, with the ability to explain technical information clearly to non-technical users
  • Hands-on experience installing, configuring, and supporting software in a business environment
  • Customer-focused mindset, with proven ability to manage multiple tickets and prioritize tasks in a fair and equitable way
  • Ability to work on-site in Shelby, NC and surrounding regions, including occasional travel to client locations as needed
  • High school diploma or equivalent required; an associate degree in IT, Computer Science, or a related field is preferred

Employment Application

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Applicant Certification and Acknowledgment

By submitting this application, I certify that the information provided is true, complete, and accurate to the best of my knowledge. I understand that employment with Excite Tech may be contingent upon the successful completion of reference checks, background screening, and other employment requirements as permitted by law. I further understand that, if offered employment, I may be required to execute agreements relating to confidentiality, the protection of company and client information, and other company policies and procedures.

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